Shipping Policy

Last updated: September 18, 2026

1. Shipping Rates & Options

All orders ship free, with no minimum order value — the cost you see at checkout is the total cost, with no separate shipping line added.

• Shipping method: Standard shipping
• Cost: Free on every order
• Processing time: Orders are processed and handed to our shipping partner within 1–3 business days of purchase
• Estimated delivery time: 4–7 business days after processing, once your order ships

We currently ship to addresses within the United States. If you're outside the US and want to check whether we can deliver to you, contact us at hello@scarebowl.store before ordering.

Order cutoff for Halloween delivery: To receive your order before Halloween, place it by October 18th. Orders placed after this date aren't guaranteed to arrive by October 31st.

2. Customs, Duties & Import Taxes

Your order may be shipped from an international fulfillment location. The price you pay at checkout does not include any customs duties, import taxes, or brokerage fees that may be charged by your country's customs office on arrival.

Any such fees are the responsibility of the customer and are collected by the carrier or customs authority, not by ScareBowl. We aren't able to predict or control these charges, as they depend on your local regulations and the value of your order. If you have questions about potential import fees before ordering, we recommend checking with your local customs office.

3. Order Tracking

Once your order ships, you'll receive an automatic email with your tracking number and a link to follow its journey. This is usually sent within [1-3 business days] of placing your order, once your item leaves our fulfillment center.

Tracking information can take 24–48 hours to activate after you receive it, so don't worry if it doesn't show movement right away. If you haven't received a tracking email within [5 business days] of ordering, check your spam folder first, then contact us at hello@scarebowl.store.

4. Address Changes & Errors

Please double-check your shipping address before completing checkout — we begin processing orders quickly to get them to you as fast as possible.

If you need to correct an address, email hello@scarebowl.store as soon as possible with your order number. We'll do our best to update it, but we can't guarantee a change once an order has already been processed or handed to the carrier.

If a package is returned to us because of an incorrect or incomplete address provided at checkout, the customer is responsible for the cost of reshipping it to the corrected address. If the address was correct and the package was misdelivered by the carrier, see Section 5.

Cancellations: Once an order starts processing, we're unable to cancel or modify it — including the shipping address. If you need to change something, email us within 1 hour of placing your order and we'll do our best to catch it before it ships.

5. Lost, Stolen, or Damaged Packages

Lost packages: If tracking hasn't updated in a while or your order hasn't arrived, contact us at hello@scarebowl.store. Because some shipments travel internationally, we ask customers to wait 45–60 days from the ship date before we officially declare a package lost — this gives slower carrier routes time to catch up. If it still hasn't arrived after that window, we'll send a free replacement or issue a full refund.

Stolen packages: If tracking shows your package as delivered but you can't find it, check with neighbors and your building's front desk or mailroom first, then file a report with the carrier. Email us at hello@scarebowl.store with your order number and the carrier's reference number, and we'll help you resolve it.

Damaged packages: If your order arrives visibly damaged, email hello@scarebowl.store within 7 days of delivery with photos of the damaged packaging and product. We'll send a free replacement or refund — no need to return the damaged item.

To file any claim above, please include:

• Your order number
• Your shipping address
• Photos (for damage claims) or the carrier tracking link
• A brief description of the issue

6. Delays Beyond Our Control

We're not responsible for shipping delays caused by events outside our control, including customs processing, severe weather, natural disasters, carrier disruptions, strikes, or public holidays. If a delay like this affects your order, we'll keep you updated as best we can, but we can't guarantee a specific delivery date in these situations.

7. Contact Us

For any shipping, tracking, or delivery questions, reach us at:

Email: hello@scarebowl.store

Please include your order number in any message so we can help you faster.